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Elevate Your Game By Understanding How Engagement Is Calculated?

This week’s Member Success Tip is on how the website calculates our baseline metric of engagement. The first thing to understand is what are the activities that contribute towards that measurement of engagement. These activities include passing a referral; having a 121; or bringing a guest. The total of those activities is then divided by

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5 Tips for Successful Holiday Party Networking

How many of you will be attending tomorrow’s holiday bash at the Wayfarer? I’m looking forward to it, especially the opportunity to get to schmooze with some of you and raise a glass to ring in the new year. Even for hard core networkers like us, holiday parties can be anxiety provoking. Following are highlights

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The world is complicated.

The world is complicated. Sometimes it doesn’t seem that way because all you have to do is enter two words in Google and it searches 12 billion pages for your answer. Simple….or not? There are whole sections of bookstores that will offer formulas for success. We live in a computer era where we want and

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Lessons from Walt Disney Movies

In honor of Disneyland’s 60th anniversary Economist magazine gathered inspiring quotes from Walt Disney and some of his movie characters. I chose a few of my favorites and tied them to customer service lessons we can all use. Walt Disney said: If you can dream it you can do it. –One of the most famous

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10 Ways to Network Like a Pro – Part 2

Continuing this week from a September article from Inc Magazine dot com, I bring you the second of our two-part series about 10 Ways to Network Like a Pro: You’ve always heard that networking is everything in the business. From gaining job opportunities to bringing in business for your company, networking is the key to

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10 Ways to Network Like a Pro – Part 1

From a September article from Inc Magazine dot com, I bring you thefirst of a two-part series about 10 Ways to Network Like a Pro: You’ve always heard that networking is everything in the business.From gaining job opportunities to bringing in business for yourcompany, networking is the key to success. Even though many people know

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Takers and Their Short-Lived and Short-sighted Reality

Are you a taker? Do you think of business as trying to get all the chips for yourself leaving none for others. It’s a struggle being a taker today in this connected economy. Your reputation gets spread quickly, but it may be lost on you. Here’s the reality that givers – those that freely give

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MST – Request to Refer

How do you like to receive your referrals? A member in another chapter writes the shortest introductions I’ve ever seen. Boom- no warning- all of a sudden it’s in my inbox – Carey meet Jim, eye doctor interested in selling his practice Jim meet Carey, business broker. That’s it! I’d argue that’s the exception to

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Have you ever watched a successful person at work?

Have you ever watched a successful person at work? If you study their daily activities you’re likely to find that the range of tasks they perform are limited to the few things they perform best.  We all have things that we are great at and we enjoy doing. When we perform these activities we find that

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Listen to the differences between these types of customers

Listen to the differences between these types of customers……  # 1 Customers Who Are Satisfied: A satisfied customer is not a loyal customer. They may appear to be loyal, but they aren’t. These are  “dangerous customers.” You think they are happy because they are satisfied. They don’t complain. And, they don’t leave – until your competitor offers

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