Elevate

MST – Request to Refer

How do you like to receive your referrals? A member in another chapter writes the shortest introductions I’ve ever seen. Boom- no warning- all of a sudden it’s in my inbox – Carey meet Jim, eye doctor interested in selling his practice Jim meet Carey, business broker. That’s it! I’d argue that’s the exception to […]

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Listen to the differences between these types of customers

Listen to the differences between these types of customers……  # 1 Customers Who Are Satisfied: A satisfied customer is not a loyal customer. They may appear to be loyal, but they aren’t. These are  “dangerous customers.” You think they are happy because they are satisfied. They don’t complain. And, they don’t leave – until your competitor offers

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“I Have” – Guidelines for Reporting Closed Business, Testimonials and Referrals

There are two intentions of the “I Haves” portion: 1. Build the trust factor between members to increase the comfort level that members will have referring to each other. 2. Illustrate to visitors that activity is happening and that members are seeing results (i.e. closed business). Three options for what a member can say during

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Privilege

Earlier this month, Seth Godin wrote a brief blog post about PRIVILEGE. In it, he said, “We really don’t understand privilege until we’ve lost it.” That got my mind thinking about what privileges we have as business professionals and business owners as well as members of NYC. Privilege, by its very definition in the dictionary,

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