Lessons from Walt Disney Movies

In honor of Disneyland’s 60th anniversary Economist magazine gathered inspiring quotes from Walt Disney and some of his movie characters. I chose a few of my favorites and tied them to customer service lessons we can all use.

Walt Disney said: If you can dream it you can do it. –One of the most famous Disney quotes, and great advice for anyone getting into business –

From Repunzel: Venture outside your comfort zone. The rewards are worth it. – The best companies empower their employees to make good customer-focused decisions. Unfortunately, there are many that are afraid to do so, mostly because they are worried that their employees might make bad decisions. For those companies, it’s time to venture out of your comfort zone and empower your employees. you’ll be surprised how quickly you’ll create the empowered workforce – and feel comfortable about what used to make you feel uncomfortable.

From The Lion King: Oh yes, the past can hurt. But the way I see it, you can either run from it or learn from it. – This is a perfect follow-up quote to the last one. No doubt our employees will make mistakes. And some of them, while painful, will be learning opportunities in disguise.

From Winnie the Pooh: A little consideration, a little thought for others, makes all the difference. – Put yourself in your customer’s shoes. Show empathy, sympathy and consideration. It goes a long way to building a relationship with your customer.

Finally, from The Blue Fairy to Jiminy Cricket in Pinocchio: Always let your conscience be your guide. – Okay, this really isn’t about customer service, but it is one of my favorite Disney quotes. It’s a rule to live by, and the message is simple: Do the right thing.

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